We are in process of compiling this now. It will be an ongoing list as different things come up.
What’s your return policy?
Return any of our products--no questions asked--within 30 days of purchase.
Do you ship overseas and to P.O. boxes?
We ship overseas, but not to a P.O. Box
Do you have customer service?
We do now have customer a customer service line. If you would rather call, you can contact us at 281-853-4906
What do you recommend for electronics?
This is a tough question to answer. There are too many variables. However, here are links to people who can help with this question.
can my machine still be run as a manual
Yes you can, But the movement has to be much more free when converting to CNC. You just can't hold anything in place. Imagine trying to stop a ball bearing on a glass table, and then make it stay exactly in place. However they make a double shaft motor. You can attach the hand wheels onto those.
The best thing to do is to get a hand pendant. They have a hand wheel on them to run it manually with the motor.
what is the pitch of the ball screws
We have a standard C7 tolerance ball screw that is 16mm X 5mm pitch. Pitch tolerance is +/-.004" over 12"
We have a premium C6 tolerance ball screw that is 16mm X 5mm pitch. Pitch tolerance is 12 microns over 300mm
what is our delivery status
We have everything in stock. We ship within 3 days of ordering not counting Sunday.
We ship to anywhere in the world that the US does business.
We use FedEx for shipping inside the US, and UPS for anything outside the US
We insure all shipments.