We are in process of compiling this now. It will be an ongoing list as different things come up.
What’s your return policy?
Return any of our products--no questions asked--within 30 days of purchase.
Do you ship overseas and to P.O. boxes?
We ship overseas, but not to a P.O. Box
Do you have customer service?
We don't have a phone number to call because we work other jobs during the day. However, We respond to e-mails very quickly. Most likely in an hour or less.
What do you recommend for electronics?
This is a tough question to answer. There are too many variables. However, here are links to people who can help with this question.
can my machine still be run as a manual
The movement has to be much more free when converting to CNC. You just can't hold anything in place. Imagine trying to stop a ball bearing on a glass table, and then make it stay exactly in place.
The best thing to do is to get a hand pendant. They have a hand wheel on them to run it manually with the motor.
what is the pitch of the ball screws
We have a standard C7 tolerance ball screw that is .625" X .2" pitch. Pitch tolerance is +/-.004" over 12"
We have a premium C6 tolerance ball screw that is 16mm X 5mm pitch. Pitch tolerance is 30 microns over 300mm
what is our delivery status
We have everything in stock. We ship within 2 days of ordering not counting Sunday.
We charge a flat rate for shipping. If it doesn't cost that much to ship, we send you back the difference. Because we us the post office, things can change quickly. We just know that the flat rate will take care of shipping charges wherever we send it.
We insure all shipments.